If you are not 100% satisfied with your order we offer a 15 day money back guarantee on most items. The return shipping is the responsibility of the customer and a tracking number must be included. Returns will be processed as long as they meet the eligibility requirements.
In the case of damaged products or if you receive the wrong product, you’ll be refunded immediately or sent a replacement product, whichever you choose. For damaged products we may require a photo to help express the process.
Please note, we do not offer an ‘exchange’ service unless the item is damaged. If you need a different product to the one you ordered, simply begin the return process, return the original item in its new and un-used condition, then place a new order online and wait for your refund.
How can I return an item? Email us to begin the process at info@mommyandmeteaparties.com. We will need your order number and reason for the return. The customer is responsible for return shipping charges and must provide us the tracking number before we can complete the refund. All returns must be sent to the original address on the received packaging as we ship from various facilities. Once the tracking number has been provided (or once the supplier has received the returned product) a refund will be credited back to the card on file.
Conditions for returns – Please ensure the item is;
- Returned within 15 days of the date of arrival.
- Unworn and unwashed with all original packaging and tags still attached.
- In the original condition you received it in, and is not damaged, altered or used.
- Returned with a copy of the original order invoice.
- Tracking Number must be provided to complete the return.
- Be sure the item is not ‘Exempt’ from returns.
Exempt items:
Print on Demand items mean that particular product is printed at the time of purchase, one by one for each order, and because of this custom process we cannot allow returns. However, if the item arrives damaged or misprinted of course please contact us and we will start the process of issuing another.